Weekly interviews with successful property management entrepreneurs

Get tools you need to build a more profitable property management business.

A Post-Mortem From Shuttered Moving Startup Walnut with Dylan Kindler & Nick Kim

A Post-Mortem From Shuttered Moving Startup Walnut with Dylan Kindler & Nick Kim

Today, I’m talking with Dylan Kindler and Nick Kim.

Dylan is an entrepreneurial operator and investor with specializing in a financial and strategic approach. He is the Senior Associate at Parkstone Growth Partners, based out of New York. Parkstone Growth Partners is a private investment firm dedicated to building entrepreneurial businesses and creating long-term value in the Healthcare, Insurance and Consumer markets.

Nick Kim is the Head of Platform at Crosscut Ventures, a startup seeder founded in LA, the firm has been working with entrepreneurs in southern California since 2008. Nick is an entrepreneur, investor, and general manager with an aim to help companies grow.

Subscribe on iTunes

Topics covered:

  • (01:09) – Intro
  • (01:50) – Background of Walnut
    • (02:30) – What made Dylan and Nick want to take on the moving market?
    • (03:37) – Do Service-Based Businesses Get Their Due?
    • (05:03) – What does a good moving company look like?
  • (08:00) What Made the Walnut Experience Different?
    • (09:52) – The People Strategy: What did and did not work?
  • (13:05) – The Competitive Landscape – Opportunities to Advance
    • (15:30) – Frequency affects the market
    • (16:40) – Reviews: How much do they affect the market?
  • (18:13) A Look Back at the “0 Tip” Policy
    • (19:30) – Tipping is very American
    • (21:28) – How does this fit in with Property Management?
  • (24:17) – Walnut vs Competitors: A Level Playing Field?
    • (26:20) – Negative Aspects of the Moving World
    • (27:21) – Discretionary Purchases vs Compulsory Expenses
  • (28:47)The Timeline of Walnut’s Existence
    • (29:40) – The Missing Milestone – The 11th Hour
  • (32:40) The Importance of Unit Economics
    • (33:50) – Scaling will not always fix the revenue
  • (36:00) – How do you wind down a company?
    • (37:30) – Plan Ahead
  • (39:00) – Internal Conflict: Pride and Perserverance
    • (40:25) – Hardships are a learning experience
  • (41:45) – What did the future hold for you both?
    • (42:07) – All About Crosscut
    • (42:39) – Parkstone – Business Building Investing Partners
  • (43:50) – Where to Learn More
  • (45:10) – Closing

Resources mentioned:

Walnut’s Post-Mortem